Privacy Policy
Effective Date: September 18, 2025
Last Updated: September 26, 2025
OrchardLink.ai (“OrchardLink,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the “Services”).
By using OrchardLink.ai, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We may collect the following categories of personal information:
a. Information You Provide
Account details (e.g., name, email address, company name, password).
Payment information (processed securely by third-party providers).
Content you upload or input when interacting with our Services.
b. Information Collected Automatically
Usage data (e.g., IP address, browser type, operating system, referring URLs, pages viewed, interactions with the Services).
Cookies and tracking technologies.
c. Information from Third Parties
Information from analytics providers, integrations, and marketing partners.
2. How We Use Your Information
We process your information for the following purposes:
To provide, operate, and maintain our Services.
To personalize and improve your experience.
To communicate with you (e.g., service updates, security alerts, marketing with consent).
To process payments and manage accounts.
To monitor usage and analyze trends.
To detect, prevent, and address fraud, abuse, or security issues.
To comply with legal and regulatory obligations.
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), Switzerland, or the UK, we rely on the following lawful bases under GDPR:
Contract: To provide the Services you request.
Consent: For marketing communications, cookies, and optional features.
Legitimate interests: To improve services, prevent fraud, and secure our platform.
Legal obligations: To comply with applicable laws and regulations.
4. Sharing of Information
We do not sell personal information. We may share your information with:
Service providers and vendors assisting with operations (e.g., hosting, payments, analytics).
Business transfers in the event of a merger, acquisition, or sale of assets.
Legal authorities when required by law.
Third-party integrations you choose to connect.
5. Your Privacy Rights
a. GDPR Rights (EEA/UK/Switzerland)
You have the right to:
Access and receive a copy of your personal information.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent at any time.
Request data portability.
Lodge a complaint with your local Data Protection Authority.
b. CCPA/CPRA Rights (California)
If you are a California resident, you have the right to:
Know the categories of personal information we collect, use, and disclose.
Request access to and deletion of your personal information.
Opt out of the sale or sharing of personal information (we do not sell data, but you may still exercise this right).
Limit the use of sensitive personal information.
Non-discrimination for exercising your privacy rights.
To exercise your rights under GDPR or CCPA/CPRA, contact us at: [Insert Contact Email]. We may need to verify your identity before fulfilling requests.
6. Cookies and Tracking
We use cookies, pixels, and similar technologies for functionality, analytics, and (with consent) advertising.
You can manage your cookie preferences through your browser or by adjusting our cookie banner settings (where available).
7. Data Retention
We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.
8. International Data Transfers
If you access our Services outside the United States, your information may be transferred to and stored in the U.S. and other countries. We take steps to ensure safeguards, including Standard Contractual Clauses (SCCs) for EU/UK users.
9. Data Security
We use administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our Services are not directed to individuals under 13 (or under 16 in the EEA/UK without parental consent). We do not knowingly collect personal information from children. If we become aware, we will delete it.
11. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.”
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our practices, please contact us at:
OrchardLink.ai
Email: info@orchardlink.ai
Website: https://orchardlink.ai
If you are an EEA/UK resident, you may also contact our Data Protection Officer (DPO) at: [Insert DPO Contact]
14. Chatbot and Communications
When you interact with our chatbot, we may collect the information you provide, including your name, email address, company details, or any other content you choose to submit. This information is processed for the purposes of:
Responding to your inquiries and providing customer support.
Improving the functionality and performance of the chatbot and our Services.
Analyzing interactions to enhance user experience.
We may use trusted third-party providers to operate the chatbot. These providers may process your information on our behalf, consistent with this Privacy Policy.
Important: Please do not share sensitive personal information (such as financial data, health details, or government identification numbers) through the chatbot.