RCS · Conversational AI Messaging
The Next Generation
of Custom
Conversation
Meet your customers where they already are with branded, interactive RCS messaging. Orchardlink.ai blends conversational AI with intuitive, tappable actions to automate support and scheduling—making interactions feel less like a bot and more like a breakthrough.
Business
Verified
Rich Media &
Carousels
Tappable
Actions
AI Powered
Conversations
WHY ORCHARDLINK
From the Experts
Who Scaled SMS
We have a team of experts who have spent 20+ years in the inter-communications space building the infrastructure that connected businesses to mobile phones for some of the largest brands in the U.S. While effective, we saw an opportunity to do more: traditional SMS felt transactional, rigid, and stuck in the past.
We built OrchardLink.ai to bridge the gap between automated efficiency and authentic human connection. By leveraging the rich, media-heavy capabilities of RCS and the intelligence of conversational AI, we help brands talk with their customers, not just at them.
What makes OrchardLink different
Authentic AI Conversations
Authentic AI Conversations
Tappable, Frictionless Actions
Tappable, Frictionless Actions
Rich, Verified Media
Rich, Verified Media
Support & Scheduling Automation
Support & Scheduling Automation
3 Steps to Smarter Customer Messaging
From first message to measurable action, OrchardLink turns conversations into outcomes.
01
Launch Branded RCS
Deploy verified, visually rich messaging experiences customers trust.
02
Let AI Guide the Journey
OrchardLink’s conversational AI understands intent, responds naturally, and presents the right next action.
03
Drive Action
Customers tap to schedule, confirm, purchase, or resolve right inside the message thread.
Products
Two powerful products.
One mission: Complete
every conversation.
PULSE and CATALYST help brands turn AI conversations into customer actions across modern messaging channels.
PULSE
The orchestration engine for conversational AI.
- Connect to any AI agent
- RCS + AMB channel experiences
- Use your existing CPaaS
PULSE
The orchestration engine for conversational AI.
- Connect to any AI agent
- RCS + AMB channel experiences
- Use your existing CPaaS
CATALYST
The orchestration layer for conversational messaging – built for SMBs.
- Auto-trains from your website
- Builds interactive messaging flows
- Launches fast with less friction
SMB Website URL Input
AI
Training
Live Click-to-Message Agent
Carrier Registry
Use Cases
All-in-One Customer
Conversation Platform
Healthcare
Create a more connected patient experience with intelligent, two-way messaging that supports patients before, during, and after every appointment.
- Appointment Scheduling
- Visit Reminders
- Pre-Visit Forms
- Patient Support
Retail
Create a more personal shopping experience with intelligent, two-way messaging that supports customers before, during, and after every purchase.
- Product Discovery
- Order Tracking
- Curbside Pickup
- Returns & Exchanges
Scheduling
Create a more effortless booking experience with intelligent, two-way messaging that helps customers find, confirm, and change appointments in seconds.
- Real-Time Booking
- Calendar Sync
- Automated Reminders
- Easy Rescheduling
Support
Create a more responsive service experience with intelligent, two-way messaging that answers questions in the moment, without a phone call or a hold queue.
- Instant Answers
- Order Troubleshooting
- Service Requests
- Account Updates
- OrchardLink (RCS + AI)
- Rich media and carousels
- High engagement
- Verified sender badge
- Tappable actions & chips
- AI-guided conversations
- Measurable, actionable insights
- Branded messages
- Traditional SMS
- Plain text only
- Low engagement
- No verification
- Limited actions
- Static experience
- Hard to measure results
- Short code or 10 digit code
INTEGRATIONS
Works with the systems you already use
OrchardLink fits into your communcation stack, CRM, scheduling tools, and customer workflows.
- CRM
- Scheduling
- Ecommerce
- Reviews
- Helpdesk
- Marketing
- Payments
- Polls
- Messaging
- Maps
- Educate
- Photos
Ready to turn customer conversations into action?
See how OrchardLink helps brands create smarter richer, more human messaging experiences.