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SMS Policy and Phone Information
When you voluntarily provide your phone number:

  • You may receive SMS messages related to OrchardLink services, product information, event reminders, or promotions.
  • We only send SMS communications to users who have explicitly opted in.
  • You can opt-out at any time by replying “STOP.”
  • Standard messaging rates may apply based on your mobile plan.
  • Your phone number is stored securely and never shared with third parties except under contractual obligations that ensure confidentiality.

By providing your phone number and opting in, you agree to receive SMS messages from OrchardLink for marketing purposes. These messages may include promotional discounts, special offers, and advertisements.

  • Message frequency may vary depending on the season and promotions.
  • Message and data rates may apply.
  • To opt out of receiving SMS messages at any time, reply STOP. For help or more information, reply HELP.

Retention & Deletion
We will only retain your personal data for as long as necessary for the purposes for which it was collected and to the extent required by applicable law. When we no longer need personal data, we will remove it from our systems and/or take steps to anonymize it.

Children’s Privacy
We will not knowingly collect personal data from individuals under the age of 18.

Your Rights to Your Personal Data
Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

  • Right to Access (PIPEDA, GDPR Article 15, CCPA, LGPD) — You have the right to request a copy of the personal data we process about you.
  • Right to Rectification (PIPEDA, GDPR Article 16, LGPD) — You have the right to have incomplete or inaccurate personal data corrected.
  • Right to Erasure (GDPR Article 17, CCPA, LGPD) — You may request deletion of your personal data, except where we are required to retain it by law or for legitimate legal claims.
  • Right to Restriction of Processing (GDPR Article 18, LGPD) — You may request that we limit how we process your personal data under certain circumstances.
  • Right to Portability (PIPEDA, GDPR Article 20, LGPD) — You have the right to receive your personal data in a structured, electronic format and to transmit it to another controller where applicable.
  • Right to Object (GDPR Article 21, LGPD) — Where our processing is based on legitimate interest, you may object on grounds relating to your particular situation.
  • Right Not to Be Discriminated Against (CCPA) — You have the right not to be denied service or treated differently for exercising your privacy rights.

Withdrawing Consent
If you have consented to our processing of your personal data, you may withdraw that consent at any time, free of charge. To do so, please contact us using the information provided below.

How to Exercise Your Rights
Submit a request to our privacy team using the contact information below. To protect your privacy and security, we may require verification of your identity before fulfilling a request.

Changes
We may update this Policy at any time. Any changes will be posted on this website. When using our services, you may be asked to review and accept the updated Policy, and your acceptance will be recorded accordingly.

Complaints
If you have a complaint regarding this Policy or the handling of your personal data, please contact us below. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

If you are based in the EEA, please visit the EU data protection authorities directory for contact information.

Contact Us
To request a copy of your data, unsubscribe from communications, request data deletion, or ask a privacy-related question, please contact us at: [nadine@orchardlink.com]