PULSE
FOR BUSINESS
Make every AI
Conversation
Channel-native
Pulse connects your existing Conversational AI engine to your CPaaS platform, transforming plain LLM text into rich, interactive messages experiences on channels such as RCS and Apple Messaging for Business- without rebuilding the agent for every channel.
Connect to any AI Agent
Use your existing CPaaS
RCS + AMB channel experiences
One AI agent across voice & messaging
THE MISSING ORCHESTRATION LAYER
Your AI knows what to say. Pulse determines how it should appear.
Most Conversational AI engines were designed around voice and text responses. Extending the same agent to rich messaging often means building channel-specific logic, templates and integrations. Pulse sits between your AI and CPaaS stack to turn the agent’s output into the best supported experience for each channel.
How it Works
01
CONNECT
Integrate, don’t replace.
Connect Pulse to your Conversational AI engine and CPaaS platform through APIs or webhooks. Pulse receives the LLM response, intent and relevant conversation context.
02
TRANSFORM
Turn text into channel-native components.
Pulse evaluates the response and transforms it into supported rich messaging elements – such as cards, carousels, quick replies and suggested actions.
03
DELIVER
Keep the conversation connected.
The rich message is delivered through your CPaaS. Customer taps and replies flow back into the AI or business workflow so the conversation can continue with context.
WHO IS IT FOR
CPaaS
Add an AI-to-rich message orchestration layer that helps customers adopt RCS and Apple Messages for Business faster.
- Differentiate your rich messaging offer
- Reduce bespoke channel-development effort
- Accelerate enterprise use-case develpment
- Increase use of native channel capabilities
Enterprises
Extend the AI agent and business logic you already use into rich digital channels without creating a separate experience from scratch.
- Reuse existing voice and LLM investments
- Create consistency across voice and messaging
- Deliver interactive customer journeys
- Connect actions to existing business workflows
Ready to turn customer conversations into action?
See how OrchardLink helps brands create smarter richer, more human messaging experiences.